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How can I place a custom order for a terrarium or plant arrangement?
To place a custom order, please fill out the contact form on this page or email us directly at [email]. Include details about your desired design, size, and plant types, and we will get back to you with a quote and further details.
What is the delivery time for orders within Ukraine and internationally?
For orders within Ukraine, delivery typically takes 3-5 business days. International deliveries can take 10-20 business days, depending on the destination. We will provide tracking details once your order is shipped.
How do I track my order once it has been shipped?
Once your order has been shipped, you will receive an email with tracking information. You can use the provided tracking number to follow the progress of your delivery directly through the courier service
Do you offer consultations for personalized floral designs?
Yes, we offer consultations for personalized floral and plant designs. You can schedule a consultation by contacting us through the form on this page, and we’ll discuss your needs and preferences to create a custom design for your space.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery. Send us photos of the damaged item, and we will arrange a replacement or refund based on the situation.